Kyle Mays
Information Technology
Specialist
Transforming technical challenges into seamless solutions with expertise in system administration, enterprise support, and infrastructure optimization
Experience
- •Provide advanced Tier I/II support to non-technical staff remotely and on-site across departments
- •Perform workstation builds, laptop configurations, hardware replacements, and deployments
- •Deliver user training and create supporting documentation for software applications
- •Support and troubleshoot audiovisual systems in conference rooms
- •Handle laptop imaging ensuring company specifications and compliance standards
- •Manage corporate iPhone configuration, inventory, and user onboarding
- •Collaborate with teams to resolve complex technical issues and optimize workflows
- •Maintain operating systems, applications, networks, and specialized software solutions
- •Delivered remote Tier I support via phone, chat, and ticketing for 2,000+ users
- •Resolved software, login, and hardware issues using remote tools
- •Created support tickets, documented issues, and escalated appropriately
- •Provided Office 365 support, password resets, and account management
- •Assisted with device troubleshooting and replacement coordination
- •Managed HACCP projects and tracked monthly records
- •Ensured wine quality standards pre- and post-bottling
- •Led quality meetings and facilitated timely release of wine
Skills
Education
Updates
Currently pursuing CompTIA Network+ certification to deepen my networking knowledge and enhance my technical expertise. This certification will strengthen my ability to design, configure, and troubleshoot network infrastructure.
Excited to announce my promotion to Information Technology Analyst at Jackson Family Enterprises. In this expanded role, I've taken on advanced responsibilities including on-site support for deployments, complex troubleshooting scenarios, workstation builds and configurations, and networking tasks. This role allows me to provide more comprehensive technical solutions and work directly with various departments to optimize their technology infrastructure.
Successfully completed advanced training in Windows Server administration and Active Directory management, enhancing my ability to support enterprise environments.
Led the development of comprehensive user documentation and training materials, improving self-service capabilities and reducing support ticket volume by 25%.
About Me
I'm an Information Technology Specialist with a strong background in technical support and solutions. I currently work as an IT Analyst at Jackson Family Enterprises, where I handle Tier I/II support, system administration, and user training across different organizational environments.
Over the past 2 years in tech, I've built up solid experience troubleshooting complex issues, managing enterprise systems, and supporting users. I work primarily with Windows and macOS environments, Active Directory, and various enterprise applications.
I graduated from UC Davis with a Bachelor of Arts in Science and Technology Studies, which gave me an interesting perspective on how technology and people intersect. I'm genuinely passionate about using technology to solve real business problems and make operations run smoother.
When I'm not at my desk, I'm usually planning my next hiking adventure or researching destinations for upcoming trips. I'm also particular about my coffee - it fuels both my morning troubleshooting sessions and late-night learning about new technologies.
Contact
Let's Connect
I'm always interested in discussing new opportunities, technology trends, or potential collaborations. Feel free to reach out through any of the channels listed.